Virtual Experience Centers (VECs) provide a dynamic platform to showcase your innovations and capabilities. However, they can sometimes lack depth due to static, one-dimensional content. Introducing a GenAI virtual sales rep into your VEC can bridge this gap, serving as an interactive tour guide that enriches the visitor experience.
What is a GenAI Virtual Sales Rep?
It’s like an AI chatbot but with natural voice-based interactions, which can have real-like conversations. Imagine having a non-scripted, realistic voice and conversing like a real person.
Different visual styles for your GenAI Virtual Sales Rep
- 3D Mascot
- Realistic Metahuman
- Digital Clone with Your Digital Voice
Why add this to your VEC?
Imagine you have a self-guided experience. Your virtual rep can welcome the user, provide context for what to expect, and help with the controls.
During the experience, it can be your virtual tour
guide/buddy, answering any additional questions when you are viewing exhibits.
6 Considerations While Creating Your AI Rep
- Visual Identity
- Personality
- Intent & Goal
- Voice
- Product Knowledge
- Training
Our Approach to Building AI Reps in Vmersive
1. Visual Identity
First, align the visual approach of the rep with the experience we are building. It could be a 3D cloud as a mascot for a cloud experience, an autonomous robot for a logistics experience, or a 3D Metahuman for a contact center virtual tour.
2. Intent & Goal
Next, train the mascot in your tone of voice, define its role, and set goals for user interactions. For example, if you are a consultant at Vmersive, your goal is to assist users during the experience.
3. Personality
Add some personality and an interesting backstory. Users like to engage with these reps like real people, and this makes it authentic.
4. Mascot Voice
Select a voice that resonates with your brand; it could be youthful or mature. Think about the tone; should it be direct or consultative? Train on unique pronunciation of company products, etc.
5. Product Knowledge
Make it an expert by adding your solution information—features, pricing. The more, the better, so it is prepared to handle any questions relating to features, objection handling, etc.
6. Testing
AI bots are good, but they can act quite weird at times. Ask questions that a user would ask and modify responses to train the model until it is almost perfect.
You can also create a physical mascot for your Customer Experience Center (CEC) and power it with GenAI. Imagine the excitement it would bring to your visitors of your CEC!
Interested in creating an immersive experience with a GenAI-powered rep?
Drop us a line at hello@digitalapple.in
